Monkey and Orange | Return Policies
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Return Policies

For Returning Goods

We will accept merchandise for return that was purchased from Digital World within 14 days of receipt. The merchandise must be in NEW and unused condition and in its ORIGINAL packaging. Installing radio parts in a model, starting assembly of kits, installing software or discarding the packing material are some examples of what constitutes used merchandise.

For receiving wrong products

Since our company is not operated by robots, there can be a slight margin for human error. If you have received a parcel that is missing an item, has the wrong item or too many items, please, stating your order ID and include a photograph of incorrect item(s). Our customer service staff will request a photo of the wrong item(s) if you do not supply one. We also ask you to check your account, sometimes items can be backordered, in which case you can request a refund, wait or change to another item.

For faulty or broken products

We do not warrant crash damage, under any circumstance. Digital World will replace all faulty items with new products, but customers must send a photo to us as a reference. We accept no responsibility for the improper installation and use of purchased products.

Also, customers should be known that products MUST be returned to us for replacement. No matter the cost or state of the product(s). Besides, shipping fees are non-refundable once goods have been shipped.

Return Address

COMPANY: Digital World Development Limited.
ADDRESS: Room C, 20/F
Glee Industrial Building, 77 – 81 Chai Wan Kok Street
Tsuen Wan, New Territories
Hong Kong
TEL: 852-2697 0968

Return Merchandise Authorization (RMA) Form

Please Fill in the RMA form and wait for our Technical Support Manager to follow up the case. We will contact you after submitting the RMA form. Please don’t ship your product directly to us. We only accept RMA case confirmed by our Technical Support Manager.