Monkey and Orange | Privacy Policy
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Privacy Policy

GENERAL

Last Updated: December 17th, 2016

Thank you for your interest in Monkey & Orange. and its affiliated companies (“M&O”, we,” or us”) and in the various hardware, firmware, software, websites, applications, and services provided by us and on which a link to this Privacy Policy (this Policy”) is displayed (each, a Product or Service and, collectively, the M&O Products and Services”).

This Policy describes:

  • the information that we gather from you,
  • how we use and share this information,
  • the rights and choices you have regarding this information,
  • the steps we take to protect this information,
  • the limitations of this Policy regarding third party websites and content,
  • how we transfer your information,
  • how we may change this Policy, and
  • how you may contact us.

By using M&O Products and Services, you consent to the privacy practices described in this Policy.  This Policy is incorporated into and is subject to the Terms of Use for the M&O Products and Services you use.

INFORMATION COLLECTED

Information We Collect on the M&O Products and Services

  • User-provided Information. When you use M&O Products and Services, you may provide us with information about you, including your name, email address, mailing address, mobile phone number, and payment information (if you use M&O Products and Services to engage in purchases or financial transactions). You may provide us with information in various ways when using M&O Products and Services. For example, you provide us with information when you register for a M&O account, use M&O Products and Services, submit credentials or other information for account verification, upload or share photos or videos on or through M&O Products and Services, or send us customer service-related requests using M&O Products and Services or other means of communication.
  • Cookies and Automatically Collected Information. When you use certain M&O Products and Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device.  We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of M&O Products and Services to their fullest potential. We may use third party cookies as well.  For instance, we use Google Analytics to collect and process certain analytics data. M&O does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use M&O Products and Services.We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use M&O Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.Our use of cookies and other automatically collected information is explained further in our Cookie Policy.
  • Third Party Web Beacons and Third Party Buttons. We may display third-party content on or through M&O Products and Services, including third-party advertising.  We also may enable you to connect your M&O account to, or otherwise interface with, third party services, including third party social networks and communications services.  In addition, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by M&O. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.[For further information, please review our Cookie Policy.]
  • Information from Other Sources. We may obtain information from third parties and sources other than M&O Products and Services, such as our business partners, contractors, advertisers, and other third parties.

USES OF COLLECTED INFORMATION

How We Use the Information We Collect

We use information we collect through M&O Products and Services in a variety of ways in providing the M&O Products and Services and operating our business, including the following:

  • We use the information that we collect through M&O Products and Services to operate, maintain, enhance and provide features of the M&O Products and Services, to verify and manage M&O user accounts, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to by M&O.
  • We use the information that we collect through M&O Products and Services to understand and analyze the usage trends and preferences of our users, to improve the M&O Products and Services, and to develop new products, services, features, and functionality.
  • We may use your information to contact you for administrative, informational, and marketing purposes.  This may include providing customer service or sending communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with.  We aim to obtain appropriate consent (where required under applicable) to send you marketing communications.
  • We may use information we collect to: (i) personalize M&O Products and Services; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of M&O Products and Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) review your entries, submissions, and status in any promotions or other activities involving M&O Products and Services.

When We Disclose Information

We will not disclose your information that we collect through M&O Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

  • We may share your information with our mother company, affiliates and subsidiaries globally in order to provide you with M&O product and services.
  • Any information that you voluntarily choose to upload to a publicly accessible site or venue using M&O Products and Services (including sharing information on M&Os online community forum, the M&O Forum”), or that you elect to make public, will be available to anyone who has access to that content, including other users.
  • We work with third party service providers to provide payment facilitation, parcel transportation, application development, hosting, maintenance, flight environment data, account verification, and other services for us. We generally require these service providers to use or disclose the information they process on our behalf only as necessary to perform services on our behalf or comply with legal requirements.
  • We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or request, or to otherwise cooperate with law enforcement or other governmental agencies.
  • We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the M&O Products and Services and any facilities or equipment used to make the M&O Products and Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
  • M&O uses a third party verification service provider to verify certain users of M&O Products and Services and M&O may disclose information to this service provider.  The service provider may retain credential information provided as part of account verification for compliance and other purposes and may provide such information, as well as your user login ID or email address, to government authorities, law enforcement agencies, regulatory agencies and other duly authorized parties as may be required by or permitted under applicable laws. We require this service provider by contract to use or disclose the information they process on our behalf only as necessary to perform services on our behalf or comply with legal requirements.
  • If you consent to our disclosure of information to a third party, such as business partners, or as otherwise authorized under applicable law.
  • Information about our users, including information you provided and any information collected through M&O Products and Services, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
  • We may make certain aggregated, de-identified, or non-identifying information about users of M&O Products and Services available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iii) to assist such parties in understanding our users interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of M&O Products and Services.

RIGHTS REGARDING  COLLECTED INFORMATION

Your Rights and Choices you have regarding this information

Subject to applicable law, you may have the right to request access to and receive information about the information we maintain about you, update or correct inaccuracies in the information we maintain about you, and have the information blocked or deleted, as appropriate.  Your right to access information we maintain about you may be limited under local law.  You also have the right to object to the processing of your information or to withdraw your consent to our processing of information about you, including to the transfer of information to other countries.  Note, however, that if you exercise your right to object or your rights of blocking or deletion, if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some of the features and functionality of M&O Products and Services.

You may update, correct, or delete certain M&O account information and preferences by accessing your account preferences page, available through certain M&O Products and Services, including the monkeynorange.com. If you wish to access or amend any other information we hold about you, you may contact us at support@monkeynorange.com.  Likewise, if you close your M&O account, you will not be able to sign in to M&O Products or Services or access any of your information. However, you can open a new account at any time.  Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties policies.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at support@mokneynorange.com.

We use Google Analytics to collect and process certain analytics data; Google provides some additional privacy options described at www.google.com/policies/privacy/partners. We use Flurry by Yahoo! to collect and process certain analytics data; Flurry provides some additional privacy options described at https://info.yahoo.com/privacy/us/yahoo.

Third-Party Services

M&O Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators policies, if any, governing privacy and security, even if accessed through M&O Products and Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through M&O Products and Services.

Childrens Privacy

M&O Products and Services are not directed to children under the age of 13. We do not knowingly collect information from children under the age of 13 without obtaining parental consent.

DATA SECURITY

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

International Visitors and Users

M&O Products and Services connect to servers hosted in the United States, Europe and Hong Kong. If you choose to use M&O Products and Services from the European Union or other regions of the world, then please note that you may be transferring your information outside of those regions for storage and processing. Also, we may transfer your data from the U.S., China, and Hong Kong to other countries or regions in connection with storage and processing of data, fulfilling your requests, and providing the services associated with M&O Products and Services. By providing your information on or through M&O Products or Services, you consent to such transfer, storage, and processing.

POLICY CHANGES AND UPDATES

Changes and Updates to this Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make it available on or through the M&O Products and Services, and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. Your continued use of M&O Products and Services after the  revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.

Our Contact Information

Our Contact Information please contact us with any questions or comments about this Policy or our data practices by email at support@mokneynorange.com.

MonkeynOrange : 20/F, Glee Industrial Building, 77 – 81 Chai Wan Kok Street, Tusen Wan, N.T., Hong Kong.

COOKIE POLICY

What are Cookies?

When you use certain M&O Products and Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of M&O Products and Services to their fullest potential. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data. M&O does not process or respond to web browsers do not track signals or other similar transmissions that indicate a request to disable online tracking of users who use M&O Products and Services.

We may also automatically record certain information from your device by using various types of technology, including clear gifs” or web beacons (together with cookies, cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use M&O Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.

Cookies Used by M&O

We use different types of cookies as listed below. They help us to provide and improve our service, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.

Authentication These cookies and similar technologies will tell us when you log into our website, and allow us to show you appropriate and relevant information and features.

For example, these cookies and similar technologies will enable us to show you relevant social information when you are logged in and visiting other websites adopting M&O advertising plugin. We also use this information to understand how you use M&O Products and Services.

Security These cookies and similar technologies help keep M&O Products and Services secure and reliable. They enable security features and detect activities violating the Terms of Use and policies, such as unauthorized login and fraudulent use of our Products and Services.

For example, when someone logs into your account from a browser or IP address different from the cookies record, you will get notified and will be able to deny such persons access to your account. Also, these cookies and similar technologies will record requests for information from the Internet and block attacks such as attempts to steal your user content uploaded to M&O websites.

Localization These cookies and similar technologies help us provide localized experiences, such as showing the website content in your preferred language.

Features and Services These cookies and similar technologies help us deliver Products and Services.

For example, these cookies and similar technologies could pre-fill your user ID when you logging in, show your friends who are online, and store your preferences to provide you customized content and experiences, such as personalized suggestions.

Performance These cookies and similar technologies help us improve user experience.

For example, these cookies and similar technologies help us reallocate work load among our servers. Also, they store some information on your browser or device to enable our webpage to respond faster.

Analytics and Research These cookies and similar technologies help us understand your use of our Products and Services to improve them.

For example, we may use these cookies and similar technologies to understand how you engage with M&O websites to improve their features.

Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smart phones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

Read of Particular Cookies

Browsers will send cookies for a particular domain (such as monkeynorange.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for monkeynorange.com, it will send those cookies to M&O when it accesses a webpage at monkeynorange.com.

Cookie Use Without a M&O Account or After Your Logout

We still use cookie if you do not have a M&O account or have logged out your account. After your logout, we will use cookie to:

  • Identify and terminate accounts in violation of Terms of Use or M&O policies;
  • Recover your lost account;
  • Recognize use of public computers and notify to reduce your risk of data theft;
  • Understand your interaction with our Products and Services, and those of our partners.

If you do not have M&O account and have visited monkeynorange.com, we will use cookie to protect M&O Products and Services, and M&O customers from malicious activity such as denial-of-service attacks and mass creation of fake accounts.